Shipping policy

Shipping Policy

Made-to-Order Production

Most Toodles products are made especially for you after your order is placed. Please allow approximately 2–7 business days for production before your order ships.

Production may take longer during holidays, periods of high demand, or when a product is temporarily unavailable. Production and delivery dates are estimates and are not guaranteed.

Shipping Rates and Delivery Estimates

Available shipping methods, costs, and estimated delivery times will be shown at checkout based on your order and delivery address.

Estimated delivery time includes:

Production time
Carrier transit time after shipment

Business days do not include weekends or holidays. Carrier delays, severe weather, and other circumstances outside our control may affect delivery.

Tracking

You will receive a shipping confirmation email with tracking information when your order ships. Tracking information may take several business days to begin updating after a shipping label is created.

If you do not receive a shipping confirmation email, please check your spam folder or contact us at info@toodles.biz.

Separate Shipments

Products in the same order may be produced by different production partners. As a result, your order may arrive in more than one package and on different days.

You will receive separate tracking information when applicable. You will not be charged additional shipping because we divide an order into multiple packages.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order.

If you notice an error, contact us immediately at info@toodles.biz. Address changes are not guaranteed once production has begun.

If an order is returned or cannot be delivered because an incorrect or incomplete address was provided, the customer may be responsible for the cost of producing and shipping a replacement.

Delayed or Lost Packages

Carrier delays may occasionally occur after an order has shipped. If tracking has not updated for several days, we recommend checking with the carrier or your local post office first.

Please contact us at info@toodles.biz if:

A domestic U.S. order has not arrived within 30 calendar days of shipment
An international order has not arrived within 45 calendar days of shipment
Tracking shows the package was delivered, but you cannot locate it

For packages marked as delivered, please first check around the delivery location, ask other members of your household, check with neighbors, and contact the carrier. We will review eligible missing-package claims, but we cannot guarantee a replacement or refund for packages confirmed as properly delivered to the address provided.

Lost-package concerns should be reported promptly so we can investigate them with our production and shipping partners.

International Shipping

International orders may take longer to arrive and may be subject to customs inspections, duties, taxes, or import fees.

Any customs duties, taxes, or import fees charged by the destination country are the customer’s responsibility. Toodles does not control these charges and cannot predict their amount.

Order Changes and Cancellations

Orders may be changed or canceled within one hour of purchase, provided production has not already begun. Once an order enters production, changes and cancellations are not guaranteed.

Questions

For questions about shipping or an existing order, contact us at info@toodles.biz. Please include your order number so we can assist you as quickly as possible.