Refund policy
Returns and Refunds
Every Toodles product is made especially for you after your order is placed. Because our products are made to order, we do not accept returns or exchanges for incorrect size or color selections, changes of mind, or buyer’s remorse.
Please review the product description and size chart carefully before placing your order. If you have questions about sizing or a product, contact us at info@toodles.biz before ordering.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us at info@toodles.biz within 30 days of delivery.
Please include:
- Your order number
- A description of the problem
- Clear photographs showing the item and the issue
- A photograph of the packaging, if it was damaged during shipping
After reviewing the issue, we will provide an appropriate resolution, which may include a free replacement or a refund. You generally will not need to return a damaged or defective item unless we specifically ask you to do so.
Minor variations in print placement or color may occur during the printing process and are not necessarily considered defects.
Cancellations and Order Changes
Orders may be canceled or changed within one hour of being placed, provided production has not already begun.
Because orders can enter production quickly, cancellation or modification requests are not guaranteed. Contact us immediately at info@toodles.biz if you need to request a change or cancellation.
Once an order has entered production, it cannot be canceled or modified.
Incorrect Address and Delivery Issues
Customers are responsible for providing a complete and accurate shipping address when placing an order. If an order cannot be delivered because an incorrect or incomplete address was provided, additional charges may apply to have the order reprinted and shipped again.
If tracking shows that your package was lost in transit or delivered incorrectly, contact us at info@toodles.biz so we can review the situation.
Refunds
If a refund is approved, it will be issued to your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@toodles.biz.
European Union Orders
Customers in the European Union may have additional cancellation or return rights under applicable consumer-protection laws. Any legally required rights remain unaffected by this policy.