Welcome to the Toodles Help Center. We want ordering from us to be simple and transparent. Below are answers to common questions about our products, production process, shipping, returns, and our partnership with Printify.

If you need additional assistance, contact us at info@toodles.biz. Please include your order number when asking about an existing order.

About Toodles

What is Toodles?

Toodles is a small, family-owned business in Summerville, South Carolina. We create apparel and other products inspired by Boykin Spaniels, Southern style, and the things we love.

Our Boykin Spaniel, Magnolia, is at the heart of the brand and the inspiration behind many of our designs.

Who designs the products?

Our products and original artwork are created or selected by Toodles. We manage the designs, product selection, online store, and customer experience.

We work with Printify and its network of professional print providers to produce and ship most products.

Production and Printify

What is Printify?

Printify is our primary print-on-demand production partner. It connects Toodles with professional print providers that print, package, and ship our products.

Although Printify and its providers help produce and fulfill orders, your purchase is made directly from Toodles. Toodles remains your point of contact for order questions, product concerns, replacements, and refunds.

Please contact Toodles—not Printify—if you need assistance with an order.

What does “made to order” mean?

Most Toodles products are created after a customer places an order. Instead of keeping large quantities of finished merchandise in a warehouse, we send the ordered product and design to one of our production partners.

The item is then printed especially for that customer. This approach allows us to offer more designs, products, colors, and sizes while reducing unsold inventory.

How long does production take?

Most products are produced within approximately 2–7 business days. Production time is separate from shipping time.

Production may take longer during holidays, periods of high demand, or when a particular product or color is temporarily unavailable. Production and delivery dates are estimates and are not guaranteed.

Will every product be made by the same company?

Not necessarily. Printify works with a network of independent print providers. We select providers based on product quality, availability, location, and production capabilities.

Different products in the same order may be produced by different providers. This means that items may arrive in separate packages and on different days.

Why did part of my order arrive without the other items?

If your order contains different product types, they may be produced and shipped separately. For example, a shirt, hat, sticker, and phone case might come from different production facilities.

You will receive separate tracking information when available. You will not be charged additional shipping solely because we divide your order into multiple packages.

Will the product look exactly like the website image?

We work hard to represent each product accurately. However, product images may include digital mockups, and colors can appear differently depending on your screen and device settings.

Because each product is individually printed, minor variations in color, print placement, dimensions, or appearance may occur. These normal production variations are not necessarily defects.

If your product has a clear printing error or differs substantially from what you ordered, contact us so we can review it.

Ordering

Can I change or cancel my order?

You may request a change or cancellation within one hour of placing your order, provided production has not already begun.

Because orders can enter production quickly, changes and cancellations are not guaranteed. Once production begins, we generally cannot change the product, design, size, color, or shipping address.

Contact us immediately at info@toodles.biz if you need to request a change or cancellation.

Can I change the size or color after ordering?

A size or color change may be possible only if you contact us within one hour and the order has not entered production.

Once production begins, the product is being made according to the original order and generally cannot be changed.

How do I select the correct size?

Please review the size chart on the product page before ordering. Sizing can vary between brands and product styles, so your usual size in one shirt may fit differently in another.

For the best results, compare the measurements in the size chart with a similar item you already own. Contact us before ordering if you have a sizing question.

Why was my order canceled?

An order may occasionally be canceled because of a payment issue, unavailable product, invalid shipping address, suspected fraud, production limitation, or pricing or inventory error.

If we cancel an order after payment has been processed, we will refund the applicable amount to the original payment method.

Shipping and Tracking

When will my order arrive?

Your total delivery time consists of two stages:

1. Production, which usually takes approximately 2–7 business days.
2. Shipping, which begins after production is complete.

Available shipping options and estimated delivery times are displayed at checkout. These dates are estimates and may be affected by carrier delays, holidays, severe weather, customs processing, or other circumstances outside our control.

How do I track my order?

You will receive a shipping confirmation email containing tracking information when your order ships.

Tracking may take several business days to begin updating after a shipping label is created. If you do not see the email, check your spam or junk folder.

Why does my tracking show only that a label was created?

A shipping label may be created before the carrier scans and processes the package. Tracking can take several business days to update, particularly during high-volume periods.

If tracking does not update after several business days, contact us at info@toodles.biz.

What should I do if my package appears to be lost?

First, verify that the shipping address on your order is correct and contact the carrier or your local post office. Packages are sometimes delayed or held for pickup.

Contact us if:

• A domestic U.S. order has not arrived within 30 calendar days of shipment.
• An international order has not arrived within 45 calendar days of shipment.
• Tracking has stopped updating for an unusually long period.

Please report a potentially lost package promptly so we can investigate it with our production and shipping partners.

What if tracking says “delivered,” but I cannot find my package?

Please first:

• Check around the delivery location.
• Ask other members of your household.
• Check with neighbors.
• Look for a delivery notice.
• Contact the shipping carrier or your local post office.

If you still cannot locate the package, contact us at info@toodles.biz with your order number and tracking information. We will review the circumstances and determine what assistance may be available.

What happens if I provide the wrong address?

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, contact us immediately. We may be able to correct the address if production or shipping has not begun, but address changes are not guaranteed.

If an order cannot be delivered or is returned because of an incorrect or incomplete address, the customer may be responsible for the cost of producing and shipping a replacement.

Do you ship internationally?

International shipping availability and pricing are shown at checkout.

International orders may take longer and can be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country. These charges are the customer’s responsibility and are not controlled by Toodles.

Returns, Replacements, and Refunds

Do you accept returns or exchanges?

Because most Toodles products are made to order, we do not accept returns or exchanges for:

• Incorrect size or color selections
• Changes of mind
• Buyer’s remorse
• Items received as ordered
• Normal minor variations in print placement or color

Please review the product description and size chart carefully before ordering.

This policy does not affect any rights that cannot legally be excluded.

What if my product is damaged or defective?

If your order arrives damaged, defective, misprinted, or different from what you ordered, contact us at info@toodles.biz within 30 days of delivery.

Please include:

• Your order number
• A description of the problem
• Clear photographs showing the entire item and the issue
• A photograph of the packaging if it was damaged during shipping

After reviewing the problem, we may provide a free replacement or refund when appropriate.

Do I need to return a damaged or defective product?

Usually, no. Printify generally evaluates production problems using photographs, so you normally will not need to mail the item back.

Please keep the product and packaging until we finish reviewing the claim. Do not mail an item to Toodles, Printify, or the return address on the package unless we specifically instruct you to do so.

Can I receive a replacement instead of a refund?

For an approved production error or damaged product, we may offer either a free replacement or a refund, depending on the situation.

If a replacement is issued, it must go through the normal production process and will receive new tracking information when shipped.

How long do refunds take?

If a refund is approved, we will issue it to the original payment method, generally within 10 business days.

Banks and credit card companies may require additional time to process and post the refund. If more than 15 business days have passed since we approved your refund, contact us at info@toodles.biz.

Why can’t I return a shirt that does not fit?

Each item is printed specifically for the order placed. Printify does not reimburse Toodles when a customer selects the wrong size or color or changes their mind.

Because of this, we cannot generally accept size-based returns or exchanges. Please use the measurements in the product’s size chart before ordering.

Product Care

How should I care for printed apparel?

Always follow the care instructions included on the product label. Unless the product page states otherwise, we generally recommend:

• Washing garments inside out
• Washing with similar colors
• Using cold water and a gentle cycle
• Avoiding bleach
• Tumble drying on low or allowing the garment to air dry
• Avoiding ironing directly over the printed design
• Avoiding dry cleaning unless the garment label permits it

Proper care can help preserve the garment and printed design.

Contact Toodles

Who should I contact if I need help?

Please contact Toodles directly at:

Toodles, LLC
Email: info@toodles.biz
Telephone: +1 (843) 425-4434

For questions about an existing purchase, please include your order number.

Although Printify and its print-provider network produce and ship most of our products, Toodles is responsible for your customer experience. Please do not contact Printify or an individual print provider about your order. We will communicate with our production partners on your behalf.